Shipping & returns

Telemetry2U Shipping, Cancellations, and Returns Policy

Your satisfaction is our priority. If you're not completely happy with your purchase, our returns and exchange policy is here to assist.

Processing and Shipping for Telemetry2U

• Same-Day Dispatch: Orders placed before 2 PM are shipped the same day, ensuring a quick delivery process.
• Shipping Fee: A flat rate of $15- for all orders within Australia, delivered via express post for efficient and reliable service.
• Shipping Insurance: We also offer shipping with insurance for a flat $20-. This option is highly recommended to safeguard your purchases during transit.
• Carrier: All items are sent via Australia Post, known for its reliable and professional service.
• Delivery Times: While we expedite the dispatch of your orders, the actual delivery time may vary based on your location and Australia Post's schedule. It is generally 1-2 days.
• Tracking Information: You will receive a tracking number once your order is dispatched. This allows you to monitor the progress of your delivery for added peace of mind.

* Disclaimer: Please note that while we strive to ensure the safe delivery of your order, we are not responsible for lost or damaged packages that are not insured. Opting for shipping with insurance provides an additional layer of security for your items.

Cancellation Policy for Telemetry2U

At Telemetry2U, we understand that plans can change, and you may need to cancel an order. Here's our policy on order cancellations and refunds to help you navigate this process seamlessly:

Cancellation Before Shipment

• Eligibility: You can request the cancellation of your order and a refund only if the order has not yet been shipped. It's crucial to make your cancellation request as early as possible to avoid any complications.
• Fee Details: For orders paid with a credit card or PayPal, a non-refundable transaction fee of 3% is deducted from the total order value. This fee is charged by our payment service providers.
• Bank Transfer Payments: Orders paid via bank transfer are exempt from this transaction fee. If you cancel such an order, you will receive a full refund.

Processing Cancellation Requests

• How to Request a Cancellation: If you wish to cancel your order, please contact us immediately. The faster you get in touch, the more likely we can halt the shipment and process your cancellation and refund.
• Refund Timing: Once your cancellation is processed, the refund (minus the transaction fee, if applicable) will be initiated. Please note that the time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

Refunds & Exchanges Policy for Telemetry2U

At Telemetry2U, we aim to ensure that you are completely satisfied with your purchases. If for any reason you're not, here's our policy on returns and exchanges to guide you through the process.

Return Guidelines

• Time Frame: You have 14 days from the date of purchase to initiate a return.
• Condition of Items: To be eligible for a return or exchange, items must be in their original, unused condition. This includes all tags, labels, and original packaging.

Exceptions to Returns

• Defective or Damaged Products: In the rare event that you receive a defective or damaged product, please contact our customer service immediately. We will make the process of obtaining a refund or exchange straightforward and hassle-free.
• Final Sale Items: Please note that items marked as 'Final Sale' are not eligible for returns or exchanges.
• Packaging: To ensure a smooth return process, please include all original packaging and accessories with your return.

How to Initiate a Return

• Request for RMA Number: Begin by requesting a Return Merchandise Authorization (RMA) number via email at sales@telemetry2u.com.

• Packing the Item: Carefully pack the item in its original packaging along with the original receipt. Ensure the package is secure to prevent any damage during transit.

• Shipping Address: Send your return to the following address:

  Telemetry2U
  Attn: Returns, RMA # [Your RMA Number]
  9 Wattle Ave,
  Lutana, Tasmania 7009, Australia

• Return Shipping Cost: Please note that customers are responsible for the return shipping cost. We recommend using a trackable shipping method to ensure the safe and guaranteed delivery of your return.

Processing of Returns

• Timeframe: We will process your return or exchange within seven days of receiving the item.
• Notification: Once your return is processed, we will notify you via email. This notification will confirm the completion of your return or exchange.

Need Help?
For queries about our shipping or return policies, reach out at sales@telemetry2u.com.